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What is eLIZA?

eLIZA is the name of an innovative project that aims to develop a virtual digital assistant using artificial intelligence (AI) technology. Why AI? AI will advance the Deutsche Telekom business by automating everyday tasks, thereby enabling employees to concentrate on creating value and solving more complex problems. Furthermore, it will benefit customers through smoother processes and faster, more accurate solutions.

The integration of artificial intelligence will help us to ensure that our products and services will continue to be competitive in the future. Artificial intelligence can take something – such as a voice-command system that compares entries against a catalogue of keywords – and transform it into an intelligent assistant that can apply its broad knowledge to assisting customers with multiple issues, and offering a range of options. As a result, common problems can be resolved automatically and therefore, quickly and cost-effectively, but also in a way that is intuitive for the customer and does not demand any technical knowledge.

In addition, we also deal with AI-based process orchestration, which translates human knowledge into automated actions and is designed to bridge IT systems and media barriers. By providing decision support based on historical data and patterns, interaction with customers can be significantly improved. This reduces the workload of service employees and allows them to concentrate on new, more complex matters. Therefore, customers will benefit from smoother operations as well as faster and more accurate solutions.

As Deutsche Telekom, we will be able to better allocate our resources and ensure greater customer satisfaction and sustainability.

Why did you choose to call it eLIZA?

The name eLIZA was inspired by a computer program developed in 1966 by Joseph Weizenbaum. This program aimed to demonstrate the possibilities of natural-language communication between computers and humans. It is, however, only a working title. We have yet to decide on a name for the assistant.

Who is responsible for the project?

The eLIZA project is a cooperation between different divisions of Deutsche Telekom, including: Product Innovation in the board division Technology Innovation, T-Mobile Austria, Telekom Deutschland, Telekom Servicegesellschaft and many more. Overall responsible for the project is Jan Hofmann. He is supported by a large team of of employees from various disciplines. VogueZone009 Womens PullOn Patent Leather ClosedToe HighHeels PumpsShoes Red 81dk37F971

What does TINKA have to do with eLIZA?

TINKA is an abbreviation of the German, “ T -Mobile I nteraktive N eue K ommunikations- A ssistentin”. It is the name of the T-Mobile virtual assistant, who greets customers and visitors to the T-Mobile website and on the My-T app. TINKA uses a catalogue of keywords to answer common customer questions via chat. When necessary, she can also direct customers to other communication channels such as FAQs or the hotline. TINKA will soon be gaining new abilities that will help to make her answers more intelligent and similar to those of a human service employee. Through the enhanced Big Data capabilities of eLIZA, she will be able to recognise customers, address them personally and access their service history from other service channels such as FAQs or the Customer Forum. Big Data will also allow TINKA to harness the data from other customers, across multiple sources, to provide answers and recommendations that are both useful and relevant to the customer. All of this will be made possible by applying the artificial intelligence developed within the eLIZA project. It will be applied to TINKA and tested by T-Mobile Austria using live customer interactions.

© 2018 Deutsche Telekom AG

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Your One Source for Sales, Marketing, Customer Service, Microsoft Dynamics 365/CRM and Salesforce Tips and Advice

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Have you ever needed to update a field on a small set of records to the same value? Navigating to and updating each individual record could be very time consuming.

We’ll show you how to do it swiftly from the native Salesforce UI, both in Classic and in Lightning.

Before we start, there are a few items we need to check off to make sure we can take advantage of this functionality.

We’ll be using a list view to edit your records. You should create a list view that is filtered to contain the records that you want to update.

If your organization uses record types, you must explicitly ensure that only one record type is available in the list view by specifying a filter of “Record Type equals X”. You must also have “Enhanced Lists” and “Inline Editing” enabled in the User Interface section of setup.

More info on these requirements and considerations can be found here:

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Your list view should now display a pencil icon whenever you hover over a field that is in-line editable.

Non-editable fields will display a lock icon.

Double clicking this field will open up an edit dialogue for it, but we want to edit multiple records at the same time. Tick the checkboxes on the left-hand side to tell Salesforce which records you want to mass-edit, then double click the field you want to mass edit.

The mass edit dialogue will open. Select “All selected records”, enter the new value for the field and select save.

Here isBulk editing records from a list view in Salesforce Classic:

You can see the same functionality in Salesforce Lightning:

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Installing a blog into the main directory of your site causes problems on these hosts. Many of the sophisticated blog software or CMS software completely take over the directory it is installed in as well as its subfolders. Try to access a folder that is not recognised by the blog software (as your control panel or web statistics will definitely not be), and you get a File Not Found error issued by the blog. You would have effectively lost access to that facility provided by your web host. Don't blow this out of proportion, though. It is still possible to circumvent the blog software by using a bit of .htaccess magic , if your site is hosted on an AllhqFashion Womens Soft Material Zipper Peep Toe High Heels Solid Sandals Black cE9Vx7JxD

Of course, if you install your blog into a subfolder, this problem disappears, since your root folder is not managed by the software.

Before you all rush out to put your blog into a subdirectory, there are also disadvantages to doing so. If you are not careful, you will encounter all of these downsides.

When you set up your blog in the main web folder, so that your blog appears when you type your domain name alone, your setup work is mostly complete when you finish installing and configuring the blog.

If you install your blog in a subdirectory, you still have to create a main page for your site, since the blog software will no longer take care of that for you. You will have to figure out how to design that main page, and how you should link to your blog. Since people arriving at your site will now see that static page instead of your blog posts, you will no longer have the convenience of the blog software automatically promoting your latest article on that page. If you want your latest article highlighted somehow, you will have to either manually do it, or write a script to insert it for you. All these increase the time it takes for you to set up and maintain your site.

In view of this, if your site is intended to be purely a blog, putting the software in a sub-folder is probably unnecessary. There's too much extra labour ("labor" in AIYOUMEI Womens Flat Heel Pointed Toe Glitter Ankle Boots With Zipper Low Heel Ladies Party Shoes Boots Black 3I4appwxm5
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When your blog is in a sub-folder, some webmasters will link to the blog in that sub-folder, while others will link to your main page. This reduces the number of links going to any particular page on your site. As mentioned in my other article on AgooLar Womens Pull On Kitten Heels Pu Solid Open Toe Slippers White 7TxuNDULZ
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This is not a big issue if your site is truly intended to sell things (or some other purpose), with the blog serving as a sort of side-endeavour, intended to supplement your main purpose. People who want to link to the product will probably link to your main site or the product page (which is good), while others who are only interested in your philosophical ruminations will link to your blog. You win here, since your site will have gained links (to your blog) that it would never have got had you not maintained a blog. And since those links have different link texts, there's no real issue. The search engines will see that "Widget XYZ" can be found at, but "ABC Blog" is be found at

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